Terms & Conditions of Sale

1. Purpose and Acceptance

These Terms & Conditions govern the sale of products by CopperWave Technologies through its website and other authorised sales channels.

By placing an order or entering into an approved purchase arrangement with CopperWave Technologies, you confirm that you have read and accepted these Terms & Conditions together with the applicable customer policies and any programme-specific terms provided to you.

2. Eligibility

By purchasing from CopperWave Technologies, you confirm that you are legally capable of entering into a binding agreement, have provided accurate information and are authorised to use the payment method used for the purchase.

Certain payment programmes may be subject to additional eligibility, affordability, employment or payroll requirements.

3. Products and Availability

CopperWave Technologies supplies genuine technology products sourced from authorised distributors and trusted suppliers.

Product availability may change without notice. While we make reasonable efforts to maintain accurate stock information, a product may occasionally become unavailable after an order has been placed.

Where this occurs, CopperWave Technologies may offer an alternative product, agree a revised fulfilment date with the customer, or provide a full refund where the order cannot reasonably be fulfilled.

For Pay & Collect arrangements, acceptance of a plan does not necessarily mean that the exact physical unit or colour selected is held in stock throughout the payment period. CopperWave Technologies will manage product availability and procurement towards the confirmed collection date and will contact the customer if an agreed variant becomes unavailable.

4. Prices

All prices are displayed in Zambian Kwacha (ZMW) unless otherwise stated.

Prices may change without prior notice. However, once an order or Pay & Collect arrangement has been accepted and the applicable payment received, the agreed price for that transaction will normally remain fixed unless the customer subsequently agrees to a change in product or specification.

Promotional prices may be subject to separate validity periods, availability and campaign-specific terms.

5. Payment

Accepted payment methods may include:

• Mobile Money;
• bank transfer;
• debit and credit cards;
• employer or government payroll programmes; and
• cash, where applicable.

CopperWave Technologies may also offer structured purchasing arrangements, including Pay & Collect and Payroll Purchase, subject to applicable eligibility and programme terms.

For Pay & Collect, the customer makes the required initial payment and completes the remaining payments over the agreed period. The product is released only after the full agreed purchase price has been paid.

Payroll Purchase arrangements are subject to the applicable approval, payroll deduction and product-release requirements communicated to the customer.

Payment processing may also be subject to the applicable terms of a bank, Mobile Money operator, payment service provider or authorised payroll-processing service provider.

6. Official Payment Details and Payment Security

Customers should make payments only using the bank account, Mobile Money account or other payment details stated on the official CopperWave quotation or other payment document issued through CopperWave's authorised systems.

CopperWave Technologies will not ask customers to make payment to an employee's, agent's or other individual's personal account.

If payment details received from any source differ from those stated on the customer's official CopperWave documentation, the customer should not make the payment and should contact CopperWave Technologies using the contact details published on our website.

7. Order and Purchase Arrangement Acceptance

CopperWave Technologies may verify payment, customer information, product availability and fraud-prevention requirements before accepting an order or purchase arrangement.

For ordinary purchases, an order is confirmed when CopperWave Technologies accepts the order and issues the applicable order confirmation or Order Reference Number (ORN).

Pay & Collect and Payroll Purchase applications are not approved merely because an enquiry or application has been submitted. The applicable arrangement becomes effective when CopperWave Technologies confirms approval and any required acceptance or initial-payment requirements have been completed.

8. Refusal or Cancellation of Orders

CopperWave Technologies reserves the right to refuse or cancel an order where:

• payment cannot be verified;
• fraudulent activity is suspected;
• a material pricing error has occurred;
• the product becomes unavailable;
• legal or regulatory restrictions apply; or
• customer information is materially inaccurate.

Where payment has already been received, any applicable refund will be processed in accordance with our Refund & Cancellation Policy.

Customer cancellations of Pay & Collect arrangements are also governed by the specific Pay & Collect provisions in the Refund & Cancellation Policy and the customer's applicable purchase documentation.

9. Pay & Collect

Pay & Collect allows customers to pay towards eligible products over an agreed period without payroll deductions.

The applicable initial payment, payment schedule, product, price and collection arrangements will be confirmed in the customer's quotation or purchase documentation.

Customers may complete the outstanding purchase price early without an early-payment charge. Early payment does not reduce the agreed purchase price.

A delayed payment does not automatically cancel the arrangement. Where payments extend beyond the originally agreed Pay & Collect period, CopperWave Technologies may revise the collection date and may allow an extension in accordance with the applicable Pay & Collect terms.

Cancellation and refund arrangements, including any applicable cancellation and payment-processing charge, are set out in the Refund & Cancellation Policy and the customer's purchase documentation.

10. Payroll Purchase Programmes

Payroll Purchase programmes are available only to eligible customers and may be subject to employment, affordability, payroll and other programme requirements.

The approved product, purchase price, monthly deduction, payment period and applicable product-release requirements will be confirmed in the customer's purchase documentation.

Submission of an enquiry or application does not guarantee approval.

Where applicable, customer information may be processed by authorised service providers for eligibility, affordability and payroll administration in accordance with the applicable Privacy Policy and formal customer authorisations.

11. Promotions and Supporters Raffles

Special promotions, discounts and promotional pricing are subject to availability, campaign-specific terms and advertised validity periods.

CopperWave Technologies may withdraw or amend a promotion where reasonably necessary, subject to applicable law.

Any competition, prize draw or Supporters Raffle will be governed by its applicable rules, terms and regulatory requirements.

Displaying a promotional activity as “Coming Soon” does not constitute an offer to participate, and entries will not be accepted until the applicable promotion is formally opened.

12. Product Information

CopperWave Technologies makes reasonable efforts to ensure that product descriptions, specifications, images and other information are accurate.

Colours may vary depending on the customer's display device, manufacturers may change specifications without notice, and minor differences may occur between product images and delivered products.

13. Delivery, Collection, Returns and Warranties

Delivery and collection are governed by our Delivery & Collection Policy.

Cancellations and refunds are governed by our Refund & Cancellation Policy.

Product warranties and after-sales support are subject to the applicable warranty terms, purchase documentation and published customer policies.

Customers should wait for confirmation that an order is ready before visiting the CopperWave Lusaka Collection Point & Administrative Office.

Nothing in these Terms limits rights or remedies available to customers under applicable law.

14. Intellectual Property

Website content, including CopperWave Technologies' logos, branding, photographs, graphics, product descriptions, website design and other intellectual property, remains the property of CopperWave Technologies or its respective licensors unless otherwise stated.

Content may not be reproduced or used without appropriate permission.

15. Limitation of Liability

To the extent permitted by applicable law, CopperWave Technologies shall not be liable for indirect, consequential or incidental losses arising from the purchase or use of products.

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited.

16. Circumstances Beyond Our Reasonable Control

CopperWave Technologies shall not be responsible for failure or delay in performing its obligations where this results from circumstances beyond its reasonable control, including natural disasters, power or communications disruptions, civil unrest, supplier or import disruption, courier failures, government action or other unforeseen events.

Where reasonably practicable, CopperWave Technologies will communicate material delays and work with affected customers to determine an appropriate alternative arrangement.

17. Governing Law and Disputes

These Terms & Conditions are governed by the laws of the Republic of Zambia.

Where a dispute arises, the parties should, where reasonably possible, first attempt to resolve the matter through good-faith discussions before pursuing other remedies available under applicable law.

18. Consumer Protection

Nothing in these Terms & Conditions is intended to exclude, restrict or limit any right or remedy available to a customer under the applicable laws of the Republic of Zambia.

Where any provision is inconsistent with applicable consumer protection legislation, that provision shall apply only to the extent permitted by law, while the remaining provisions shall continue to apply.

19. Changes to these Terms

CopperWave Technologies may amend these Terms & Conditions from time to time.

Any amendment will apply prospectively. The terms applicable to a confirmed purchase or approved purchase arrangement will not be changed retrospectively merely because a newer version is subsequently published on the website, except where required by law or agreed with the customer.

20. Contact Information

For enquiries relating to these Terms & Conditions, please contact:

CopperWave Technologies
A trading name of Pearl & Taisbury Limited

Email: info@copperwavezm.com
Telephone/WhatsApp: 0571 811 232

Business Hours:
Monday–Friday: 08:00–17:00
Saturday, Sunday & Public Holidays: Closed

Responses will normally be provided within three (3) Business Days, depending on the nature and complexity of the enquiry.