DELIVERY & COLLECTION POLICY

CopperWave Technologies provides delivery and collection options for customer orders within Zambia. This Policy explains the arrangements for delivery, collection, receipt of products and the handling of delivery-related issues.

1. Delivery Areas

CopperWave Technologies delivers to selected locations within Zambia.

Available delivery options, charges and estimated delivery times may vary depending on the customer's location, product availability and the delivery method selected.

Where delivery to a particular location is unavailable, CopperWave Technologies will advise the customer and, where appropriate, offer an alternative delivery or collection arrangement.

2. Delivery Charges

Delivery charges are calculated based on the customer's location, delivery method and, where applicable, the size or nature of the order.

Any applicable delivery charge will be communicated to the customer before the order is confirmed.

From time to time, CopperWave Technologies may offer free or discounted delivery as part of a promotion.

3. Delivery Timeframes

Estimated delivery timeframes are provided as a guide and may vary depending on product availability, customer location, courier arrangements and other circumstances affecting delivery.

CopperWave Technologies will make reasonable efforts to deliver orders within the estimated timeframe and will communicate material delays where reasonably practicable.

4. Order Tracking and Delivery Updates

Where tracking is available, customers may receive delivery updates through email, SMS, WhatsApp, telephone or information provided by the relevant courier or delivery partner.

Customers are responsible for providing accurate contact and delivery information when placing an order.

5. Receiving Your Order

Customers should, where reasonably possible, inspect their order at the time of delivery and confirm that:

• the correct product has been delivered;
• the quantity is correct;
• the packaging is not visibly damaged; and
• all expected items are present.

Where visible damage, an incorrect product or missing items are identified, customers should notify CopperWave Technologies as soon as reasonably practicable.

Photographs or other supporting information may be requested to assist with verification.

6. Failed Delivery

Where delivery cannot be completed because the customer is unavailable, the delivery address is incorrect or incomplete, or the customer cannot reasonably be contacted, a further delivery attempt may need to be arranged.

Additional delivery charges may apply where a failed delivery results from incorrect information supplied by the customer or the customer's unavailability.

7. Customer Collection

Customer collection is available from the CopperWave Lusaka Collection Point & Administrative Office, Suite 211, 2nd Floor, Woodgate House, Cairo Road, Lusaka, unless another collection location is confirmed by CopperWave Technologies.

The Collection Point is not a walk-in retail shop. Customers should place their order or submit their applicable purchase request through CopperWave's available sales channels and should not travel to collect a product until CopperWave Technologies has confirmed that it is ready for collection.

For security and fraud-prevention purposes, the person collecting an order may be required to provide:

• the Order Reference Number (ORN) or applicable payment-plan reference;
• appropriate identification; and
• confirmation or evidence relating to the order or payment.

Where another person is collecting on behalf of the customer, additional verification or prior authorisation may be required.

8. Pay & Collect – Product Collection

Products purchased through Pay & Collect are released only after the full agreed purchase price has been paid.

CopperWave Technologies will make the customer's selected product available for the confirmed collection date and will contact the customer when the product is ready. Customers should wait for collection confirmation before visiting the Collection Point.

Where a customer completes the full purchase price within 21 days before the agreed collection date, CopperWave Technologies may release the product earlier from available stock and will contact the customer to confirm when collection can take place.

Where a customer completes the full purchase price more than 21 days before the agreed collection date, CopperWave Technologies will schedule and communicate a collection date, taking into account product availability and the time reasonably required to arrange the product for collection.

Where all payments are completed within the originally agreed Pay & Collect period, the agreed collection date will not be moved solely because an earlier instalment was delayed.

Where payments extend beyond the originally agreed Pay & Collect period, CopperWave Technologies may revise the collection date and will communicate the revised collection arrangements to the customer.

9. Payroll Purchase – Product Collection

Products purchased through an approved payroll purchase programme will be released in accordance with the product-release requirements confirmed in the customer's purchase documentation.

Where release depends on successful payroll deductions, CopperWave Technologies may confirm those deductions from applicable payroll records, including the customer's payslip or relevant deduction schedule. The customer will not be required to wait for the deducted funds to be remitted to CopperWave Technologies where the required payroll deductions have been successfully confirmed.

CopperWave Technologies will contact the customer when the product is ready for collection.

10. Transfer of Risk

CopperWave Technologies remains responsible for products until they are delivered to the customer or an authorised recipient, or collected by the customer or their authorised representative.

Once delivery or collection has been completed, responsibility for the safe custody of the product passes to the customer, subject to any rights available under applicable law.

11. Damaged, Incorrect or Missing Products

If an order arrives damaged, contains an incorrect product or has missing items, the customer should contact CopperWave Technologies as soon as reasonably practicable.

CopperWave Technologies will investigate the matter and, where the claim is verified, arrange an appropriate remedy in accordance with the applicable Refund & Cancellation Policy, warranty provisions and other customer policies.

Customers should retain the product, packaging and relevant documentation until the matter has been assessed.

12. Delivery or Collection Delays

Delivery or collection may occasionally be affected by circumstances outside CopperWave Technologies' reasonable control, including courier disruptions, severe weather, road conditions, supplier or import delays, public holidays, power or communications disruptions, government action or other unforeseen events.

Where a significant delay occurs, CopperWave Technologies will make reasonable efforts to communicate with the customer and provide an updated delivery or collection estimate or alternative arrangement.

13. Contact Us

For delivery or collection enquiries, please contact:

CopperWave Technologies
A trading name of Pearl & Taisbury Limited

Email: info@copperwavezm.com
Telephone/WhatsApp: 0571 811 232

Business Hours:
Monday–Friday: 08:00–17:00
Saturday, Sunday & Public Holidays: Closed

When contacting us about an existing order, please provide your Order Reference Number (ORN) or payment-plan reference, where available.

Nothing in this Policy limits any statutory rights available to customers under applicable law.