PRIVACY POLICY

Last updated: 30 August 2026

CopperWave Technologies is a trading name of Pearl & Taisbury Limited (“CopperWave”, “we”, “us” or “our”).

CopperWave respects the privacy of its customers and is committed to protecting personal information collected through our website, official sales channels, customer support services and other authorised business activities.

Our online store is powered by Shopify, which provides the technology that enables us to operate our e-commerce services.

This Privacy Policy explains how we collect, use, store, protect and disclose personal information when you visit our website, purchase products, communicate with us or otherwise use our services.

1. Scope

This Privacy Policy applies to personal information collected through:

• the CopperWave Technologies website and online store;
• online and other authorised purchases;
• customer accounts;
• customer support enquiries;
• delivery and collection arrangements;
• warranty claims;
• returns, refunds and cancellation requests;
• employer and Civil Servant Payroll Purchase programme applications;
• Pay & Collect and other payment arrangements;
• promotional campaigns and Supporters Raffles; and
• other authorised CopperWave business activities.

2. Personal Information We Collect

Depending on how you interact with CopperWave and the service requested, we may collect:

Contact and identification information

• full name;
• mobile telephone number;
• email address;
• billing and delivery address;
• National Registration Card (NRC) details, where reasonably required; and
• employment, employer and payroll information where required for Payroll Purchase programmes.

Transaction and payment information

• products viewed or purchased;
• order and transaction history;
• payment method and payment confirmations;
• Mobile Money or bank transaction references;
• delivery and collection information;
• returns, refunds and cancellation requests;
• warranty claims; and
• customer support records.

Electronic card payments are processed through authorised payment service providers and financial institutions. CopperWave does not store customers' payment card information on its own systems.

Payroll Purchase information

Where you apply for or participate in a Payroll Purchase programme, we may collect additional information reasonably required to assess and administer the arrangement, including:

• employer and employment information;
• payroll and payslip information;
• information required to assess eligibility and affordability;
• payroll deduction information and schedules;
• information confirming whether required payroll deductions have been successfully made; and
• supporting identification or application documents reasonably required for the programme.

Account and communication information

• customer account details and preferences;
• communications sent to CopperWave;
• enquiries and customer-support interactions; and
• information voluntarily provided when communicating with us.

Technical and website information

When you visit our website, certain information may be collected automatically, including:

• browser type;
• device information;
• IP address;
• cookies and similar technologies; and
• information about how you interact with and navigate the website.

3. Sources of Personal Information

We may collect personal information:

• directly from you when you purchase products, create an account, apply for a payment programme, contact us or otherwise provide information;
• automatically through our website and associated technologies;
• from Shopify and other service providers supporting our online store;
• from payment service providers, banks and Mobile Money operators;
• from employers and payroll records in connection with approved Payroll Purchase programmes;
• from authorised service providers assisting with employment, eligibility, affordability, payroll or related verification and administration; and
• from other authorised third parties where reasonably necessary to provide our services or where the customer has authorised the relevant verification.

4. How We Use Personal Information

CopperWave processes personal information only where there is an appropriate legal basis and may use information to:

• process and fulfil orders;
• process and verify payments;
• arrange deliveries and collections;
• administer customer accounts;
• assess eligibility and affordability for Payroll Purchase programmes and administer approved payroll deductions and purchase arrangements;
• verify employment, payroll information, supporting documents and the status of payroll deductions where required;
• administer Pay & Collect and other approved payment arrangements;
• provide warranty and after-sales support;
• process returns, refunds and cancellations;
• respond to enquiries and provide customer support;
• administer authorised promotional campaigns and Supporters Raffles;
• prevent and investigate fraud or other unlawful activity;
• maintain the security of our website and services;
• comply with legal, accounting, tax and regulatory requirements;
• improve our products, services and customer experience; and
• communicate relevant information about our products and services.

Personal information will not be used for unrelated purposes without an appropriate legal basis or customer consent where required.

5. Programme-Specific Information

Where you apply for a Payroll Purchase programme, CopperWave Technologies may use your personal information to assess eligibility and affordability, verify employment and payroll information, administer payroll deductions and confirm whether required deductions have been successfully made.

These activities may be carried out by CopperWave Technologies and/or authorised service providers involved in the assessment, verification and administration of the Payroll Purchase programme.

Where information needs to be submitted to an authorised service provider for formal assessment or payroll processing, the customer will be provided with relevant information and any additional consent or authorisation required before that processing takes place.

Personal information collected in connection with Supporters Raffles or other promotional campaigns will be used for the administration of those programmes and for related legal, financial and operational purposes.

Except where required or permitted by law or authorised by the customer, programme-specific information will not be used for unrelated marketing or disclosed to third parties for unrelated purposes.

Where programme-specific terms, application forms or consent requirements apply, they should be read together with this Privacy Policy.

6. How We Share Personal Information

CopperWave does not sell or rent customer personal information.

We may share personal information where reasonably necessary with:

• Shopify;
• authorised payment service providers;
• banks and Mobile Money operators;
• authorised delivery and logistics partners;
• authorised service and repair centres;
• manufacturers or distributors for warranty and product-support purposes;
• employers and relevant payroll authorities or administrators where required for approved Payroll Purchase programmes;
• authorised service providers carrying out employment, eligibility, affordability, payroll or related verification and administration on CopperWave's behalf or in connection with an approved programme;
• technology, hosting, cloud and other service providers supporting our operations;
• professional advisers where reasonably necessary; and
• government, regulatory or law-enforcement authorities where required or permitted by law.

Information will be shared only to the extent reasonably necessary for the relevant purpose.

7. Relationship with Shopify

Our online store is hosted by Shopify.

Shopify collects and processes certain personal information relating to your access to and use of our online store in order to provide and improve its services.

Information submitted through the online store may therefore be transmitted to and processed by Shopify and relevant service providers, including in countries outside Zambia.

Shopify may also process information relating to interactions with our store and other Shopify merchants in connection with certain platform features.

For processing undertaken independently by Shopify, Shopify is responsible for its own processing practices and requests relating to those activities.

You can learn more through Shopify's Consumer Privacy Policy and Privacy Portal.

8. Consent and Legal Basis

CopperWave will collect and process personal information only where there is an appropriate legal basis, including where:

• you have provided consent;
• processing is necessary to fulfil a contract or take steps relating to a transaction;
• processing is necessary to comply with a legal obligation; or
• processing is otherwise permitted under applicable law.

Where processing is based on consent, consent may be withdrawn at any time, subject to applicable legal or contractual requirements.

Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

Where additional consent or authorisation is required for formal Payroll Purchase assessment, verification or payroll processing, this will be obtained at the appropriate stage of the application process.

9. Data Security

CopperWave takes reasonable administrative, technical and organisational measures to protect personal information against:

• unauthorised access;
• accidental loss;
• misuse;
• alteration; and
• unlawful disclosure.

No electronic system or transmission method can be guaranteed to be completely secure. Customers should therefore avoid sending sensitive or confidential information through insecure communication channels.

10. Data Retention

Personal information will be retained only for as long as reasonably necessary to:

• fulfil customer orders;
• administer relevant payment and Payroll Purchase programmes;
• provide after-sales and warranty support;
• comply with legal, accounting and tax obligations;
• resolve disputes; and
• maintain necessary business records.

Retention periods may therefore vary depending on the type of information and the purpose for which it was collected.

Once information is no longer reasonably required, it will be securely deleted or anonymised where appropriate.

11. Your Rights

Subject to applicable law, customers may request to:

• access personal information held by CopperWave;
• correct inaccurate or incomplete information;
• request deletion of personal information where appropriate;
• object to processing where permitted by law;
• withdraw consent where processing is based on consent;
• opt out of direct marketing communications; and
• enquire about how personal information has been collected, used or disclosed.

Where a request cannot be fulfilled because of legal, contractual or operational requirements, CopperWave will explain the reason where appropriate.

We may take reasonable steps to verify the identity and authority of a person making a privacy request.

12. Marketing Communications

CopperWave may occasionally communicate information about:

• new products;
• special promotions;
• payment plan offers;
• technology advice;
• Supporters Raffles; and
• other relevant business updates.

Customers may opt out of promotional communications at any time by using an available unsubscribe facility or by contacting CopperWave.

Opting out of promotional communications does not prevent us from sending necessary transactional communications concerning orders, accounts, payments, Payroll Purchase arrangements or customer support.

13. Cookies

Our website may use cookies and similar technologies to:

• provide website functionality;
• remember customer preferences;
• maintain security;
• analyse website usage; and
• improve the customer experience.

Customers may manage cookies through their browser or other privacy controls. Disabling certain cookies may affect some website functionality.

14. International Data Processing

Because our online store and some supporting technology services are provided through international service providers, including Shopify, personal information may be transferred, stored or processed outside Zambia.

Where such processing occurs, we will rely on appropriate contractual, technical or other safeguards as required by applicable law and the relevant service provider arrangements.

15. Third-Party Websites

Our website may contain links to websites or online services operated by third parties.

CopperWave is not responsible for the privacy practices, security or content of third-party websites. Customers should review the privacy policies of those websites before providing personal information.

16. Children's Privacy

CopperWave does not knowingly collect personal information from children except where required for a lawful transaction involving a parent, guardian or other authorised adult.

Where we become aware that personal information relating to a child has been collected without appropriate authority, we will take reasonable steps to address the matter in accordance with applicable law.

17. Personal Data Breaches

CopperWave maintains procedures for identifying, investigating and responding to suspected personal data breaches.

Where required by applicable law, CopperWave will notify the appropriate regulatory authority and affected individuals within the applicable timeframes.

18. Complaints

Customers who have concerns about the handling of their personal information should first contact CopperWave using the details below so that we can investigate the matter.

Customers who believe their personal information has not been handled in accordance with applicable law may also lodge a complaint with the Data Protection Commission of Zambia, without prejudice to any other legal remedies available to them.

19. Changes to this Privacy Policy

CopperWave may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, our service providers or business operations.

The latest version will be published on the CopperWave Technologies website together with the applicable “Last updated” date.

20. Contact and Data Controller

The Data Controller is:

Pearl & Taisbury Limited, trading as CopperWave Technologies

For privacy enquiries or requests relating to personal information:

Email: info@copperwavezm.com
Telephone/WhatsApp: 0571 811 232

Business Hours:
Monday–Friday: 08:00–17:00
Saturday, Sunday & Public Holidays: Closed

Responses will normally be provided within five (5) Business Days, depending on the nature and complexity of the enquiry.